How can we help?
Response target: 1–2 business days
For account, billing or product help, email the Vantice support team. Include enough detail for us to reproduce the issue without sending passwords, authentication codes or sensitive banking information.
Quick answers
I forgot my password. What should I do?
Use the password-reset option from the Vantice email sign-in flow. If you sign in with Apple or Google, use the relevant provider rather than creating a second account.
How do I restore Vantice Pro?
Open Business Settings → Plan & billing → Restore purchases. Vantice checks your verified App Store entitlement and restores access when an active subscription is found.
How do I manage or cancel my subscription?
Open Business Settings → Plan & billing → Manage subscription. Apple manages subscription renewal, cancellation and billing.
How do I export records for my accountant?
Use Tax Helper / accountant export to generate supported PDF or CSV reports for the selected BAS or financial-year period.
A customer quote link is not opening. What should I check?
Ask the customer to open the latest link from the most recent quote email. Older revisions may be superseded after a quote is changed and resent.
How do I delete my Vantice account?
Account deletion is available inside the app from Account settings. Deleting your Vantice account does not automatically cancel an Apple subscription, so manage any active subscription separately through Apple.
Helpful details
Include your business name, Vantice sign-in email, iPhone model, iOS version and a concise description of what happened. Screenshots help where relevant.
Receipts & permissions
Camera, Photos or Files access may be needed to attach receipt images or supported files to Money Out records.
Subscription billing
Vantice Pro purchases, renewals, cancellations and refunds are managed by Apple. We can help you understand Vantice status, but we cannot charge or cancel an Apple subscription on your behalf.
Tax & BAS deadlines
Vantice support is product support, not tax or BAS advice. For lodgement deadlines, payment obligations or final figures, contact your accountant, registered BAS agent or tax adviser directly.
Do not send sensitive credentials
Never email us your password, one-time verification codes, Apple credentials, Firebase tokens, full card details or private authentication keys.